Support
How can we help you?
We work hard to keep support as simple and as orderly as possible for you. This channel is reserved for technical support requests from clients with an active service. If you are looking for sales information or an assessment, use the contact page.
Support channels
- Write to us at +1 (754) 209-2071 with your company name, the product affected, and a short description of the problem. This is the recommended channel for urgent incidents.
- Send your request to support@betaboxtech.com. Include screenshots or error messages whenever you have them; that speeds up diagnosis.
- Support form
- Fill out the form on this page with the priority of the case (Normal, High, or Urgent). Your request is logged and goes straight to the technical team, not to the sales team.
Service level
24/7 support with under 1 hour response time
Submit a support request
Describe the problem, the product affected, and the impact on your operation. Choose the priority that matches how serious the case is; a specialist will respond within the committed time.
Priority: Normal · High · Urgent
FAQ
Frequently asked questions
- How do I open a support case?
- There are three ways: the form on this page, an email to support@betaboxtech.com, or a WhatsApp message to +1 (754) 209-2071. Any of the three logs your case and assigns it to a specialist according to the priority you indicate.
- What information should I include in the request?
- Your company name and contact person, the product or module affected (for example, Business Central, Microsoft 365, Power Automate), a description of what is happening and of what you expected to happen, how many users are affected, when it started, and, if possible, screenshots or the exact text of the error message.
- How do I choose the priority of the case?
- Normal: a question or an incident that does not stop the operation. High: an important function is failing, but there is a workaround. Urgent: your company operation is halted or there is a risk of data loss. If you are unsure, choose the priority that best reflects the real impact and our team will adjust it with you.
- What are your support hours?
- Support is available 24 hours a day, 7 days a week, with under 1 hour response time. The response time is how long it takes for a specialist to pick up your case and get in touch with you; resolution time depends on how complex the incident is.
- Which products does support cover?
- Microsoft Dynamics 365 (Business Central, Sales, and Customer Service), Microsoft 365, Microsoft Azure, and Power Platform, as well as earlier versions of Dynamics GP, NAV, and AX that are still in operation. The specific scope is the one defined in your company service agreement.
- What does the support channel not cover?
- Sales inquiries, quotes and new licensing, development or features outside the contracted scope, general training, and third-party products not included in your agreement. For those topics, write to us from the contact page and an advisor will put together the corresponding proposal.
- I am not a client yet. Can I use this channel?
- This channel is reserved for clients with an active service. If your company is evaluating working with BETABOX or needs a review of its current system, request a complimentary assessment from the contact page or book a meeting with an advisor.